2H 2024 Professional Services M&A Report

As much as any other sector, AI and automation is impacting the Professional Services sector as organizations increasingly outsource mundane tasks through what has been tabbed business process outsourcing (BPO) as providers rush to keep up with demand. Information technology (IT) services in particular have shown a continued rise in revenue (up 7% in 2024 by one estimate). But it’s interesting to see revenue in that space rising faster than headcount, indicating perhaps automation is...